Refund & Return Policy

At honeysome, we’re here to make caring for your little one easier, calmer, and more confident. Our products are designed to take the stress out of baby care — and we want you to love every part of that experience.

We believe in the quality and effectiveness of our products, and we recommend using them for at least 14 days to fully experience the benefits. If, after that period, you’re not satisfied for any reason, you can request a refund within our 60-day money back guarantee by contacting us at hello@honeysome.com.

Cancellation Policy

We completely understand that sometimes plans change.
If you need to make changes or cancel your order, please do so within 24 hours of placing it. After that timeframe, your order may have already entered processing and we may not be able to modify or cancel it.

If your cancellation is made within 24 hours, your refund will be processed within 7 business days.

60-Day Money Back Guarantee

We’re confident you’ll love honeysome, but we know peace of mind matters. That’s why all purchases are covered by our 60-day money back guarantee.

We ask that you give your product a fair try for at least 14 days — most carers find that’s when they truly start to see how simple and effective it is. If you’re still not happy, you may return your item anytime within 60 days of delivery for a refund.

Please note that shipping fees (if applicable) are non-refundable.

To start a return, please reach out via our Contact Us form or email us directly at hello@honeysome.com. To help us process your request quickly, include your Order Number or the Name and Email Address used at checkout.

Damaged Items

We take great care in packaging every honeysome order, but if something arrives damaged, we’ll make it right.

A product is considered damaged if it arrives broken or defective — not simply if the box has minor dents or cosmetic imperfections. If your item arrives damaged, please email hello@honeysome.com within 72 hours of delivery, including clear photos of the damage.

If eligible, we’ll send you a replacement at no cost.
Please note we do not refund or replace products that are damaged due to normal wear, accidental drops, or misuse.

Shipping & Delivery

We aim to deliver every honeysome order on time and in perfect condition. However, once a package is handed to the courier, delivery times and delays are outside of our control.

We cannot be held responsible for shipping delays, lost or stolen packages, or customs-related issues. For delivery concerns, please reach out to your courier directly.

Incorrect Shipping Address

Please double-check your address before completing your order.
If an incorrect address is provided and we are not notified within 24 hours, we cannot offer a refund or resend.

Policy Updates

We may occasionally update this Refund & Return Policy to reflect improvements or legal changes. Please review the latest version before placing your order.

By purchasing and continuing to use honeysome products, you acknowledge and agree to the terms outlined in this policy.

For all return or refund inquiries, please contact us anytime at hello@honeysome.com — we’re here to help you every step of the way.